• Significant cost savings delivered across the 13 locations.
• Improved the availability of both agencies and temporary employees in all locations.
• Introduction of service agreements significantly reduced level of risk and exposure
• Number of invoices processed from 15,000 to just 52 per year.
• As a result of project's success Carlsberg UK is reviewing temporary staff usage across all other areas of the business.
Carlsberg UK is a wholly owned subsidiary of the world famous Carlsberg Group.
With more than two thousand employees across the country, Carlsberg UK produce more than a billion pints of beer each year.
£3.5m annual spend on temporary workers across the company's 13 distribution centres. 67 different agencies supplying Carlsberg UK with drivers, warehouse workers, administrative staff and specialist dray operatives. Volume and variation of suppliers resulting in irregular rules and rates for training, disjointed invoice processing and inconsistent charging. Difficulty procuring dray operatives, who require specialist knowledge and training. Strong requirement for depots to maintain contact with their agencies at all times. Lack of formal service agreements with agencies causing potential legal exposure. 15,000 invoices processed each year impacting heavily on accounting and administrative staff. Limited availability of management information across the business.
Instigate a thorough review of the company's supply base and introduce standardised service agreements to provide the desired level of legal protection and encourage a superior level of customer service. Build a new panel of suppliers with a mixture of local, national and specialist knowledge to satisfy the needs of each specific location, ensuring that individual depots continue to maintain direct contact with agencies. Reduce annual spend by fixing pay and charge rates across the country. Bring in a web based timesheet and invoice processing system to significantly reduce the volume of invoices processed, virtually eliminate transactional costs and increase the visibility of management information across the business.
Partner an independent consultant with a strong blue chip client base and proven experience with other distribution clients to implement the necessary financial, system and supplier changes.
de Poel began by undertaking extensive research into agency usage and spend throughout the company's 13 distribution centres, taking into account any regional variations.
With a better understanding of the company's operational requirements de Poel were able build a new fixed rates structure to eradicate any inconsistencies in pay and charge rates between agencies.
Formal service agreements were then prepared and put in place both to safeguard Carlsberg UK against any unlawful activity and to encourage a superior level of customer service from their recruitment agencies.
Working closely with Carlsberg UK's project team de Poel were able to reduce their suppliers from 67 to a dedicated panel of 57 local, national and specialist agencies, all of whom were prepared to guarantee their commitment and ability to supply under the new the guidelines.
With the panel in place de Poel's Support Services Team were able to train staff at each agency and Carlsberg UK depot in the use of their e-tips® timesheet and invoice processing system.
Throughout the entire process Carlsberg UK remained in close contact with their designated de Poel Account Manager who helped to ensure that the process was carried out as smoothly as possible.
The project was implemented over several phases throughout the year with the first 7 depots going live in early March.
Significant cost savings delivered across the 13 locations.
The establishment of a formal agency panel has solved Carlsberg UK's procurement issues, ensured a regular supply of dray operatives and improved the availability of both agencies and temporary employees in certain locations.
The introduction of legally binding service agreements has significantly reduced the level of risk and exposure and has improved service delivery.
The integration of e-tips® within the distribution network and the customer service centre has considerably increased the availability of management information across the company and delivered significant soft savings by reducing the number of invoices processed from 15,000 to just 52 per year.
As a result of the project's success within their distribution network and customer service centre Carlsberg UK is reviewing temporary staff usage across all other areas of the business.
The provision of detailed management information across our distribution network has been one of the key added value benefits delivered by de Poel. We had very little information previously, and are confident that this will improve even further now that the enhanced version of de Poel’s e-tips® has been launched.
Furthermore the specialist industry knowledge imparted by de Poel is helping us to keep up to speed with vital, new developments within the recruitment industry and as a recent example has demonstrated, has also helped our finance team to budget for legislative increases to temporary worker rates that will seriously affect our future planning.
The full review by de Poel ensured the delivery of a more productive and happy workforce as they identified a very efficient process of getting the right people for the right jobs.
We are delighted with the services provided by de Poel and as a result of this are planning to implement their unique solution within our telesales and customer service divisions.