The recruitment industry is both highly fragmented and unregulated. Legislative compliance is becoming increasingly important as the Government focuses on conformity to legislation affecting the use of temporary agency labour. The Employment Agency Standards report identified 2,065 infringements of the law during 2011, leaving companies exposed to litigation.
We establish a service agreement for agency panel members so our clients are not operating to several different sets of agency terms and conditions. The agreement is designed primarily to mitigate the risk of legal exposure and to set required agency service levels. We conduct regular face to face agency audits to ensure compliance and help to mitigate the risk of legal action. Initial and ongoing compliance checks include:
- Legislative audit
- Insurance cover
- Internal processing audit
- Induction process
- Specific client support
Over the last 18 months we have witnessed a range of new legislation which has affected the use of temporary agency labour, such as the Agency Workers Regulations, immigration points system and ISA checks. It is vitally important that organisations are aware of this and confident recruitment agencies are adhering to legal requirements. Fines will be automatically issued to the end users. Please refer to our legislation section for more information.
Supplier performance is continually measured using Key Performance Indicators (KPIs). Our team will help you to select and negotiate a series of KPIs which accurately reflect the service criterion that are important to your organisation. These are then formalised within your service level agreement. The agreement brings further benefit by giving the successful agencies a guarantee of your commitment based on service delivery, typically for 12 months. This gives them further motivation to maintain the very highest service levels.