Key steps to managing agency labour supply

Recruitment agencies are responsible for selecting and providing temporary agency workers that are the most appropriate candidates for the job.  

Organisations need to involve all relevant departments when determining which recruitment agencies will appear on their panel list of preferred agencies rather than the head office being the sole decision maker.  Detailed input from operations, procurement, finance and HR will all need to be obtained when considering which agencies are best placed to supply agency labour.

Only when all necessary sources of information have been consulted can formal service level agreements and key performance indicators be put in place.  Improving recruitment agency management and maximising relationships ensures firms receive value for money and added awareness of where their responsibilities lie.